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Privacy Policy

Who we are 

Ken Muir Ltd are suppliers of quality fruit stocks.  We offer a mail order service and our fruit nursery is open to calling customers. 

Introduction

At Ken Muir Ltd we take online security very seriously and are committed to ensuring that your privacy is protected. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations (PECR) and the updated General Data Protection Act 25th May 2018 (GDPR). These laws seek to protect and enhance the rights of data subjects (defined as information concerning any living person that is not already classed as being in the public domain) and set out a number of different reasons for which a company may collect and process your personal data.

Personal Data

Ken Muir Ltd uses the information collected from you to process your order, to inform you of our latest catalogues, offers and farm events and for customer services.

  • When ordering via our website, or by phone, mail, or when visiting our nursery, you will be asked to provide us with certain personal information, including details such as your name, shipping and billing addresses, phone number and email address. This personal information is used to process your order, send you catalogues should you request them and to communicate with you should any query arise. 
  • We also collect your data when you create an online account with us on our website and will retain your e-mail address if you opt to subscribe to our newsletter.  You can unsubscribe from our e-newsletter at any time by clicking on the unsubscribe button at the bottom of the e-mail received or alternatively you can e-mail us at info@kenmuir.co.uk .
  • We may also have the ability, when you click submit or place an item in your basket to retain some of your information, even if you don’t complete your registration. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction, i.e. an abandoned basket email.
  • All financial transactions through our on-line website are processed securely via the online payment processor specialists ‘Secure Trading’.
  • Ken Muir Ltd website uses cookies.  Cookies are a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.  Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies.  Please click here for further information on cookies and to view our ‘cookie policy’.

Consent

Through agreeing to this privacy notice you are consenting to Ken Muir Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing info@kenmuir.co.uk, see last section for full contact details.

Disclosure

Ken Muir Ltd will not pass your details on to a third party, unless those details are requested by our carrier and for the purpose of delivery only, or when your order includes an item that is despatched direct from one of our trusted suppliers.  Suppliers are provided with the minimum amount of personal information needed to fulfil the order you placed with us.  We may share your information to meet legal obligations, regulations or a valid governmental request. The company may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud, security or technical issues; or to protect against imminent harm to the rights, property or safety of Ken Muir Ltd or its clients.

Data Storage

Ken Muir Ltd will treat your data with the greatest of care and take all appropriate steps to protect it.  Access to your personal data is by our authorised staff only using the latest technical security available.

All financial transactions through our on-line website are processed securely via the online payment processor specialists ‘Secure Trading’. Our web-site is hosted on a secure server. No financial details are stored on our servers, neither from website transactions nor those from other methods of transaction communication.

Should we ever experience security or technical issues affecting our customers personal data we will endeavour to contact them immediately.

Retention Policy

Ken Muir Ltd will only keep your personal data for as long as is necessary and for the purpose for which it was collected.  If you made a purchase from us, we will keep the information you gave us and details of what you bought for up to seven years from the date of the last transaction with us. After that time your personal data will be deleted.  The information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information and you can unsubscribe at any time from marketing data by contacting us at the address below.

Your rights as a data subject

At any point whilst Ken Muir Ltd is in possession of or processing your personal data, you have the right to request the following-

  • Access to the personal data we hold about you.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • That we stop using your personal data for direct marketing.
  • That we stop any consent-based processing of your personal data after you withdraw that consent.

You can contact us and request to exercise these rights at any time by e-mailing info@kenmuir.co.uk, or by writing to Ken Muir Ltd, Honeypot Farm, Rectory Road, Weeley Heath, Clacton On Sea, Essex CO16 9BJ. 

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. 

Your request will be acknowledged upon receipt and we will come back to you within 30 working days. In the event that Ken Muir Ltd declines your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. 

Complaints

In the event that you wish to make a compliant about how your personal data is being processed by Ken Muir Ltd, you have the right to complain to Ken Muir Ltd directly via letter or email at info@kenmuir.co.uk. If we fail to provide a response within 30 days you have the right to escalate that complaint to the Information Commissioners Office.(ICO).

The details for each of these contacts are:

Data Protection, Ken Muir Ltd, Honeypot Farm, Rectory Road, Weeley Heath, Clacton-on-Sea, Essex, CO16 9BJ

If you are unhappy with the resolution this can be taken to

ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Telephone 0303 123 1113 or https://ico.org.uk/global/contact-us/